Consumers

At Charisma, we know that just the right doll will stir your emotions, evoke a warm memory or create a new one. For almost 20 years, we have been dedicated to bringing our collectors the finest quality products. Our commitment to your satisfaction consistently remains our number one priority.

SHIPPING POLICY
All online orders are shipped via UPS or Fed Ex Ground Service. Online Domestic orders for in-stock inventory will normally arrive within 8 to 10 business days. Online International orders for in-stock inventory will be processed and shipped within 3 business days, however delivery times cannot be guaranteed due to customs regulations.

RETURN POLICY

  • You may return your merchandise for a prompt refund within 30 days of the original purchase.
  • All items must be returned in the condition you received them with all hangtags, certificates, accessories and packaging included.
  • A Return Authorization (RA) number is required prior to returning your package back to us.  To obtain an RA # for your return, please call 800-779-5335 (toll-free in US) or e-mail us at CustomerService@charismabrands.com.  Please note: Returns will not be accepted without an RA #.

Returns for damaged products should be sent with the original sales receipt enclosed to:

Charisma Brands, LLC
Ref: RA#___________
Attn: Returns
9 Goddard
Irvine, CA 92618

All other returns should be sent with the original sales receipt enclosed to:

Charisma Brands, LLC
Ref: RA #___________
Attn: Returns
One Corporate Drive
Grantsville, MD 21536

Please note that replacement orders or refunds will be processed after receiving the returned item from your original order. Full refunds are issued for the sales amount less shipping & handling costs.

GENERAL INFORMATION Our Customer Service Department is available Monday through Thursday, 7:30 am to 4:00 pm and Friday, 8:00 am to 2:00 pm Pacific Time. Offices are closed Saturday and Sunday and on all major holidays.

Have questions? Please contact Customer Service at CustomerService@charismabrands.com or call us at 800-779-5335.